Frequently Asked Questions
Everything you need to know about your Teddy Fresh order.
When will my order ship?
Orders typically process within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your package's journey.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order weight.
How do I know which size to buy?
Each product page includes a specific size chart. Since our fits range from oversized to standard, we recommend measuring a similar garment you own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for flexible installments.
How should I care for my Teddy Fresh apparel?
To preserve the quality of our premium fabrics and embroidery, we recommend machine washing cold with like colors and hanging to dry or tumble drying on low.